Returns & Exchanges
At 18K Gold Vermeil, we want you to be completely satisfied with your luxury purchase. If your jewelry doesn't meet your expectations, you may return or exchange it within 30 days of delivery in its original, unworn condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Jewelry
Carefully place the items in their original 18K Gold Vermeil packaging and secure them in a padded shipping box to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality assurance team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing